Terms and Conditions

Terms and Conditions for bycara.dk

bycara.dk
Unionsvej 10
4600 Køge
VAT: 44213907
Email: info@bycara.dk

Payment

Bycara.dk accepts online payments with the following:

  • Credit Cards (Visa, Mastercard)
  • MobilePay
  • ViaBill
  • Klarna

No card fees: Payment is only deducted from your account when the item is shipped.
Prices: All prices include VAT and are listed in Danish Kroner (DKK).

Bycara.dk uses a secure payment server with SSL encryption to ensure your data is always protected.

ViaBill

  • Payment: Monthly installments are due on the 20th of each month.
  • Fee: A fee of 39 DKK is applied for missed payments.

Learn more about ViaBill here: www.viabill.com/kredit

Delivery

  • Delivery time: 1-2 business days.
  • Free shipping: For orders over 599 DKK.
  • Shipping cost: 39 DKK per order below 599 DKK.
  • Order by 2:00 PM: Orders placed before 2:00 PM on weekdays are shipped the same day.

We ship with GLS and offer:

  • GLS Parcel Shop
  • GLS Home Delivery
  • GLS Business Delivery

Track and Trace: You will always receive a tracking number to follow your package.

Note: Orders placed over the weekend are shipped the next business day.

Right of Withdrawal

You have a 14-day right of withdrawal from the date you receive your order.

  • Also applies to sale items: The right of withdrawal applies to sale items as well.
  • Conditions: Items must be returned unused and in original packaging.

Learn more about how to return under Returns.

Returns

We aim to make returning items as easy as possible for you. Therefore, we offer a return portal where you can return your package without needing a printer.

Find the return portal here: Return Portal

Return Options

  • Via GLS with QR code: You will receive a QR code via email, which can be scanned at a GLS parcel shop. The shop will print and attach the label for you.
  • Physical drop-off: You can also drop off your return package directly at our address:
    Unionsvej 10, 4600 Køge

Return Shipping Cost

The cost of return shipping is 49 DKK, which will automatically be deducted from your refund.

Return Conditions

  • Items must be in unused condition with all tags and labels intact.
  • Returns will not be accepted if the item shows signs of use, such as perfume, makeup, or similar.
  • When using our return portal, your return package is insured during transport.

Complaints

You have a 2-year warranty under Danish consumer law. The warranty covers defects and faults in the product.

Contact us via email at info@bycara.dk with:

  • Your order number.
  • A description of the issue.
  • Any photos of the defect.

We will guide you through the process.

Data Protection and Cookies

We protect your data according to applicable law.

  • Storage: Your personal data is only used to process your order and is stored for up to five years.

Read our Privacy Policy here.

We use cookies to optimize your experience. Read more about our Cookie Policy here.

Complaints Procedure

If you wish to complain about your purchase, please contact us via email. If we cannot find a solution, you can file a complaint with:

Nævnenes Hus
Toldboden 2
8800 Viborg

www.forbrug.dk

For EU citizens outside Denmark: ec.europa.eu

Note: We do not offer return services for international orders. Customers are responsible for shipping returns themselves.